DESICHE LIMITED

https://desiche.uk

Last updated: April 10, 2025

At Daisiche, we are committed to providing an exceptional shopping experience and ensuring our customers are fully satisfied. The following outlines our shipping policies for customers in the UK.

1. General Shipping Information
   Daisiche is proud to offer reliable shipping services to our customers. We are committed to processing and delivering your order as quickly as possible, with consideration of public holidays or other factors that may affect delivery times.
2. Processing Time
   • Orders for our products are typically processed and shipped within 4-10 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
   • In the event of high order volume, there may be delays. If this occurs, we will notify you via email with updated shipping information.
   • Processing times may be extended due to unforeseen circumstances such as natural disasters, pandemics, or supply chain disruptions. In such cases, we will notify you promptly and work to resolve any delays.
   • Please allow for additional transit time due to any unexpected delays or peak shipping periods.
3. Shipping Rates and Delivery Estimates
   • Shipping charges for your order will be calculated and displayed at checkout.
   • The estimated delivery time will be provided at the time of checkout based on your shipping location and the shipping method selected.
   • Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs processing (if applicable).
4. Incorrect Address Disclaimer
   • It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Daisiche cannot be held responsible for delays or delivery issues arising from an incorrect or incomplete shipping address.
   • If you believe you have entered the wrong address, please contact us immediately at [email protected]. We will make every effort to adjust your shipping details before the order is processed. However, once the order has been dispatched, we are unable to make any changes.
5. Undeliverable Orders
   • Returned orders may be subject to a restocking fee of up to 20% of the order value, depending on the circumstances. Additional shipping fees may also apply for re-shipment.
   • If you wish to have your order re-shipped, we will do so at your expense once a correct address has been confirmed.
   • If your order cannot be delivered within the timeframe provided at checkout due to circumstances under our control, you are entitled to request a full refund or replacement, as per UK consumer law.
6. Lost or Stolen Packages
   • Daisiche is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. We recommend ensuring that someone is available to receive the package at the delivery address.
   • If your tracking information states that the package was delivered but you have not received it, please contact your local courier or file a report with local authorities for assistance.
   • Daisiche will not issue refunds or replacements for packages marked as delivered by the shipping carrier.
   • Daisiche remains responsible for your order until it is delivered to the delivery address you provided. Once the carrier marks the package as delivered, Daisiche is not liable for loss or theft. If you suspect an issue with delivery, please contact us immediately so we can assist you in resolving the matter with the courier.
7. Import Duties and Taxes
   • All applicable import duties, taxes, and customs fees for shipments to the UK will be calculated and displayed at checkout. You will have the option to pre-pay these fees to streamline the delivery process.
   • If you choose not to pre-pay these fees, you may be responsible for paying additional import duties and taxes upon delivery. Daisiche is not responsible for any customs charges incurred after the order has been dispatched.
   • For international shipments outside the UK, customs fees, import duties, and taxes may vary depending on the destination country’s regulations. These fees are the buyer’s responsibility unless pre-paid at checkout. Daisiche cannot be held liable for delays caused by customs processing.
8. Acceptance of Shipping Policy
   For more details on cancellations, returns, and refunds, please refer to our Returns and Refunds Policy. By accessing and using our website, and placing an order, you confirm your acceptance of this Shipping Policy. Daisiche reserves the right to modify or update this policy at any time, and such changes will be posted on this page.
9. Contact Information
   If you have any questions or require further clarification on our shipping policies, please contact us:
   • Email: [email protected]