DESICHE LIMITED

http://desiche.uk

Last updated: April 10, 2025

1. Preamble:

Thank you for shopping at Daisiche.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

2. Interpretation and Definitions

a. Interpretation
The words where the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

b. Definitions
For the purposes of this Return and Refund Policy:

• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Desiche Limited. UK.
• Goods: refers to the items offered for sale on the Service.
• Tailor-made: means Goods specially designed to meet the needs or specifications of a particular person or purpose.
• Order(s): mean a request by You to purchase Goods from Us.
• Service: refers to the Website.
• Website: refers to Daisiche, accessible from https://www.desiche.uk
• Goods on Sale: refers to any products offered at a discounted price, including items sold under clearance sales, promotions, or special deals.
• You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. Your Order Cancellation Rights

a) You are entitled to cancel Your Order within 14 days without providing any reason for doing so, in accordance with UK Consumer Contracts Regulations (2013).
b) The deadline for cancelling an Order is 14 days from the date on which You receive the Goods, or when a third party You have appointed (who is not the carrier) takes possession of the product.
c) To exercise Your right of cancellation, You must inform Us of your decision by a clear statement via following method:

• By email: [email protected]

To streamline the process, please include your Order number, a description of the issue, and any relevant photos or documentation when contacting us for cancellations, returns, or refunds.

e) If you cancel your order after the goods have been dispatched, your right to cancel within 14 days remains valid. However, you will be responsible for the cost of returning the items to us unless the goods are faulty, damaged, or not as described. To qualify for a refund, the goods must be returned in their original condition, unused, and in their original packaging. Please note that certain items, such as perishable goods, customized products, or sealed items (for hygiene reasons) once unsealed, are non-returnable. Customers must return the goods to the address provided on the shipment for return purposes. For more information or assistance, contact us at [email protected].

f) We will reimburse You no later than 14 days from the day We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. If you have not received your refund within the stated timeline, please check with your bank or payment provider first. If the issue persists, contact us at [email protected] for further assistance

4. Conditions for Returns

To be eligible for a return, please ensure the following:
a) The Goods were purchased within the last 14 days.
b) The Goods are returned in their original packaging.
c) The Goods are not used or damaged.
d) You have the receipt or proof of purchase.
e) Your decision to return was communicated within the prescribed timeline.

f) Returned goods that do not meet all eligibility criteria (e.g., damaged packaging, missing accessories) may be subject to a deduction from the refund amount at our discretion. Customers will be notified of any such deductions in advance.

5. Non-Refundable Goods:

The following Goods cannot be returned:
a) Goods tailor-made or personalized to Your specifications. Tailor-made or personalized goods are exempt from returns as they are uniquely created to meet your specifications and cannot be resold.”

“Hygiene-related products cannot be returned if unsealed, due to health and safety concerns
b) Goods that, due to their nature, are not suitable for return or may deteriorate rapidly, or have passed their expiry date.
c) Goods that cannot be returned for health protection or hygiene reasons, if unsealed after delivery.
d) Goods that, after delivery, have been inseparably mixed with other items.
e) Goods sold under a Sale or Clearance price are final sale unless they are defective, damaged, or not as described, in which case your statutory rights will apply
f) We reserve the right to refuse returns of any merchandise that does not meet the above conditions at Our discretion.

g) If your Goods are defective, damaged, or not as described, you are entitled to a refund, repair, or replacement as per the Consumer Rights Act 2015. Please contact us within 30 days of receipt for defective goods.

6. Returning Goods

a) You are responsible for the cost and risk of returning the Goods to Us. Goods should be returned to the address provided on the delivery package or as directed by us.
b) We recommend using an insured and trackable mail service to return Goods. We cannot be held responsible for Goods damaged or lost in return transit. Refunds will only be processed upon receiving the returned Goods.
c) The Company reserves the right to amend or modify this Return and Refund Policy at its discretion without prior no Desiche Limited is not liable for delays or inability to process returns or refunds due to unforeseen circumstances beyond our control, including but not limited to natural disasters, pandemics, or supply chain disruptions

d) Desiche Limited is not liable for delays or inability to process returns or refunds due to unforeseen circumstances beyond our control, including but not limited to natural disasters, pandemics, or supply chain disruptions

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• By email: [email protected]